What's new?
Self-service password reset now supports the use of secret questions and answers in addition to registering your private e-mail address. This removes the need for any IT involvement in resetting passwords. Not only can a user reset their Windows password, but any password can be reset including as Office 365 and Salesforce.
Optimized service bundling support to allow cancel of a service in the return workflow as well as requesting additional services in the delivery workflow. This is especially useful for a business line owners or other managers when they want to order services for their employees of project members as they now can tailor exactly what is needed in a single request.Support for Microsoft Azure SQL database to ease management, improve scalability and enhance support for the mobile workstyle.
Improved licensing to reduce the total number of licenses needed to accommodate additional use cases and to make the already great business case even better. People can now be set to 'inactive' allowing them to be added to the identity warehouse but not claiming any license. Inactive people will not be able to subscribe to any service or log on to the IT Store.
Important improvements
RES IT Store Notification Client renamed to RES IT Store Client.
Language support in RES IT Store Web Portal and RES IT Store Client includes Portuguese. The following languages are now supported:
- English
- Dutch
- German
- French
- Swedish
- Danish
- Norwegian
- Portuguese
Preconfigured people attribute 'Security Questions and Answers' to ease implement of self-service password reset.
You can read more about RES IT Store here.
If you ask me, the RES IT Store is the easiest and most efficient way to get result out of ITSM best practices such as ITIL to become a real provider of services.
Manage the expectations of the consumer in an ever growing complex and diverse infrastructure.
