Change, Adapt and Expose!

Change, adapt and expose. Three words that describe what RES Dynamic Desktop Studio does for an IT department based on organisational requirements.

When there is a organisational need or requirement, it will almost always end up in some sort of technical change. Let me give you an example:

There is a new person joining the company. In order for that person be productive access to services is required. One of the services required is e-mail. The IT department will have to create an e-mail account on a mail server (often done manually).

RES Automation Manager can automate this change immediately upon the request (i.e. need) from the organisation through fully automated service orchestration. No IT interaction required.

But is this all? No, just adding a mailbox will not enable user's sending and receiving e-mail. The technical change needs to be adapted and exposed to the user based on their need and individual situation.

First they need a mail profile and then, if  they are a remote worker, they need offline access . Maybe additional mailboxes needs to be opened, and finally the signature needs to be created.

RES Workspace Manager takes care of everything that needs to be adapted and exposed.

RES Automation Manager takes care of the technical change.

These products are RES Dynamic Desktop Studio.

RES Dynamic Desktop Studio will help any IT department with making changes, adapting and exposing them based on the actual user need and situation.

Here's a demo!

/Patrik

How to do more with less in three easy steps

According to Gartner, 40% of unplanned downtime is caused by human errors. This is also the only way for IT to do more with less! Besides greatly reducing unplanned downtime, automating your daily IT tasks will;

• Standardize IT
• Increase Quality of Service
• Free up time to focus on strategic responsibilities
• Grow IT maturity
• Increase security

RES Software Automation Manager gives you an easy way of automating daily IT tasks without adding to complexity or increasing the administrative overhead. There is NO point in selecting a solution that is complex - not if you have any of the above goals.

The following videos will explain the three steps that will help you move from a Basic to a Dynamic IT as a Service environment.


Step 1 - Take an existing manual task and automate it:

Step 2 - Create Run Books and delegate them to help desk:

Step 3 - Delegate IT changes back to the organisation through self service:

By taking this practical, non-complex and easy approach to IT maturity and Microsoft I/O model, It staff will be less stressed and users more happy. Nirvana?

Take your first easy step now...

/Patrik

Relieving IT stress by implementing automation - Step 2

This third video in the series on 'How to relieve IT stress' explains how the previously created task in RES Automation Manager can be turned into a run book and delegated to service desk. This will;

• Minimize IT administrator workload
• Create more time for strategic initiatives.

This is the second step in the maturity model moving from a standardized to a rationalized IT infrastructure.

In the next video I will show how these Run Books can be delegated back into the organisation through self service. This will not only offload the service desk but also allow the organisation to be in control on when changes will be made while IT still are in control on how the changes are implemented. Stay tuned...

/Patrik

Relieving IT stress by implementing automation - Step 1

This video shows that automating daily IT tasks with RES Automation Manager can make changes;

• Predictable
• More secure
• Increase Quality of Service

This is also the first step in the maturity model moving from a basic IT environment to a standardized IT environment.

In the next video, I will show how you can create Run Books of the standardized tasks and delegate them to service desk. This will further relieve stress from the IT administrator.

/Patrik

Relieving IT administrator stress by implementing automation - Before Scenario

The only way to do more with less is to automate daily IT tasks.  I will show, in four different videos, how easy this is done with RES Automation Manager.

Before scenario: No processes or automation in place. Changes are being done ad hoc and 'uncontrolled'. User request a change that has to be done in Active Directory by an IT administrator.

This video shows how changes could be done in the above scenario.

In the next video I will explain how risk can be reduced by automating daily IT tasks. Step 1 in the maturity model.

/Patrik