Friday, April 29, 2011

How to do more with less in three easy steps

According to Gartner, 40% of unplanned downtime is caused by human errors. This is also the only way for IT to do more with less! Besides greatly reducing unplanned downtime, automating your daily IT tasks will;

  • Standardize IT
  • Increase Quality of Service
  • Free up time to focus on strategic responsibilities
  • Grow IT maturity
  • Increase security

RES Software Automation Manager gives you an easy way of automating daily IT tasks without adding to complexity or increasing the administrative overhead. There is NO point in selecting a solution that is complex - not if you have any of the above goals.

The following videos will explain the three steps that will help you move from a Basic to a Dynamic IT as a Service environment.

Step 1 - Take an existing manual task and automate it:

Step 2 - Create Run Books and delegate them to help desk:

Step 3 - Delegate IT changes back to the organisation through self service:

By taking this practical, non-complex and easy approach to IT maturity and Microsoft I/O model, It staff will be less stressed and users more happy. Nirvana?

Take your first easy step now...