It's been a while since I posted a blog here and I'll try to be better going forward. I've been really busy launching 3 products and a solution that completely changes the way IT delivers services to their users and how users consume IT services.
What is it that I've been up to? And more importantly, why should you care? I'll try to explain...
Managing users is no longer enough, you have to start serving consumers!
This is what employees expect and deserve. This is what the business needs to achieve their targets and goals. This is what IT has to do to survive! This is how you want to be treated!
By changing focus from 'data center out' to 'user in' IT will be able to transform to the next level - the new level - the level of necessity.
Do not get me wrong; IT specialists and new innovative technology is important and maybe more important than ever, but without a good relationship with the business and really understanding their need, there's a risk they are becoming redundant. Services will be looked for elsewhere - somewhere better, quicker and cheaper simply because there's no added value.
If you're an IT pro, an IT manager or already a service provider and want to future proof yourself, take a different approach, an approach that is unique, refreshing and one that you'll absolutely love. And hey, there's no rip and replace. It's the link between business (customer), their users and IT.
Take a look at the RES Suite 2014.