The only way to do more with less is to automate daily IT tasks. I will show, in four different videos, how easy this is done with RES Automation Manager.
Before scenario: No processes or automation in place. Changes are being done ad hoc and 'uncontrolled'. User request a change that has to be done in Active Directory by an IT administrator.
This video shows how changes could be done in the above scenario.
In the next video I will explain how risk can be reduced by automating daily IT tasks. Step 1 in the maturity model.
/Patrik
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