- Allow the organisation to decide when changes are needed
- IT will still be in control on how the changes are implemented
- Free up time for both the IT administrator and the service desk
This is the third and final step in the maturity process moving from a rationalized to a dynamic IT environment.
Compare the 'Before Automation' video with the 'Step -3' video. How much time did IT spend on making the actual change in the 'Step -3' video?
This means more time to deliver on strategic responsibilities and less resources needed for mundane repeatable tasks.
Here's the previous videos in the series;
Step 2 - Creating Run Books
Step 1 - Automating daily IT tasks
Before Automation
/Patrik
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