Relieving IT stress by implementing automation - Step 2

This third video in the series on 'How to relieve IT stress' explains how the previously created task in RES Automation Manager can be turned into a run book and delegated to service desk. This will;

• Minimize IT administrator workload
• Create more time for strategic initiatives.

This is the second step in the maturity model moving from a standardized to a rationalized IT infrastructure.

In the next video I will show how these Run Books can be delegated back into the organisation through self service. This will not only offload the service desk but also allow the organisation to be in control on when changes will be made while IT still are in control on how the changes are implemented. Stay tuned...

/Patrik